Technical Support Engineer
Salesforce
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceJavaScriptHTMLCSSREST APIsSQL
- Nice to have
- SalesforceCRM
- Work
- Hybrid in Seattle
- Pay
- Not stated by the employer.
- Listed
- Oct 29, 2026 · still open
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About the Role
Salesforce is the #1 AI CRM. The Agentforce and Data 360 Support team is comprised of highly skilled technical engineers passionate about customer success. These roles are located in Chicago, Indianapolis, Atlanta, and Seattle offices, requiring local candidates able to work in an office environment in a hybrid model.
Government requirements: Must be a Sole U.S. Citizen (Non-dual citizen with any other country) operating on U.S. Soil with ability to meet customer and government screening standards, including a Criminal Justice Information Services screening with fingerprint scan. Citizenship will be verified through two REAL ID Act documents.
Key Responsibilities
- Act as the first point of contact for customers experiencing challenges with Data 360 and Agentforce products.
- Develop and maintain technical expertise in Salesforce Data 360 and Agentforce.
- Provide feature explanations and best practices.
- Manage customer expectations and the customer experience.
- Actively participate in job-related training activities.
- Research, document, and prioritize customer issues, leveraging internal tools and escalation teams.
- Prioritize and manage time effectively in a fast-paced environment.
- Multitask and perform effectively under pressure.
- Create and curate knowledge content.
Requirements & Tech Stack
- Demonstrated skill in software customer support or customer service in a customer-facing role.
- Experience with web technologies including HTML, JavaScript, CSS, or APEX.
- API / programming experience.
- Big data experience.
- Experience with Database concepts, Data management (RDBMS), and SQL.
Qualifications
- Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred.
- Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
- US Citizenship is required to support specific customers.
- Salesforce Developer, Agentforce, Data 360 Certification is a plus.
- Bilingual Portuguese, French or Spanish language proficiency is a plus.