Workforce Management Analyst
Capgemini
Pune Division, Maharashtra, India1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- BudgetingOperationsMicrosoft OfficeNetworking
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Operations52%Budgeting18%Microsoft Office16%Networking2%of 99 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
About the Role
The Workforce Management Analyst analyzes trends within assigned operations to forecast call arrival and build staffing and scheduling plans to meet business unit goals and corporate objectives.
Key Responsibilities
- Analyzes call volumes, call patterns, call trends, and staff productivity for assigned centers.
- Builds, coordinates, and accurately maintains employee schedules.
- Forecasts future workflow volume and makes scheduling adjustments based on business needs.
- Monitors all time away from work for employees (i.e., vacation, absentee tracking).
- Recommends time away from work parameters and monitors all time off.
- Corresponds with employees and adjusts schedules where appropriate.
- Communicates daily with managers and supervisors regarding schedules, including scheduling shortages, shift changes, and soliciting overtime.
- Tracks, monitors, and analyzes employee adherence to assigned schedules.
- Provides supervisory staff with appropriate feedback to share with employees.
- Coordinates with supervisors and managers to identify employees out of adherence.
- Assists with the fulfillment of work force guidelines.
- Conducts analysis on historical data to determine appropriate shift and staffing levels on a long-term basis.
- Prepares and maintains workforce management documentation.
- Analyzes and provides status reports to supervisor on a quarterly basis, or as needed.
- Makes recommendations to change shifts to improve service levels.
- Continues to build personal skill set by participating in in-house or outside insurance/industry related courses/seminars to expand product/system knowledge.
- Performs other functions as assigned.
Requirements & Tech Stack
- Analytical skills
- Microsoft Office suite
- Cisco
- IEX
- Workforce management tools
- Scheduling
- Demonstrated written communication skills
- Strong verbal communication and listening skills
- Critical thinking
- Problem Solving
Work Timings (India) - 08:30 PM IST to 05:30 AM IST