Process Consultant Trainee
Integraminds And Industry Solutions
BengaluruFresher3h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- OperationsTroubleshootingAuditingBusiness analysisHelp deskCustomer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations35%Business analysis17%Troubleshooting14%Auditing10%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Opportunity
- Join a global leader in Customer Experience Management (CXM) serving leading brands.
- As a Trainee Process Consultant, handle live client interactions, resolve technical and process-related queries, and support US-based operations.
- Develop essential professional and technical skills.
Key Responsibilities
- Provide voice-based and ticket-based support to US clients.
- Handle technical and process-related queries associated with ISP operations.
- Troubleshoot customer issues using call management tools and support systems.
- Follow established process guidelines, quality standards, and compliance requirements.
- Develop skills in process auditing and quality control.
- Collaborate with team members to identify opportunities for process improvement.
Requirements & Tech Stack
- Work Mode: Work from Office
- Location: Bangalore
- Shift: Rotational Evening/Night Shifts (US Client Operations)
- Tools: Professional call management and ticketing systems
Qualifications
- Education: Any graduate degree.
- Year of Passing: 2025 or 2026.
- Strong verbal and written English communication skills.
- Willingness to work rotational evening and night shifts aligned with US business hours.
- Basic technical knowledge of ISP operations, troubleshooting, and system handling.
What You Get
- Fixed CTC of 3 LPA.
- Structured training and professional mentorship.
- Hands-on exposure to global customer support processes.
- Practical experience interacting with international clients.
- Opportunities to develop technical, communication, and process management skills.