Medical Assistant

About the Role

Supports the licensed healthcare team in performing office examinations and procedures by organizing and managing clinic patient flow, gathering and documenting patient screening data, assisting with patient and family education, and communication with the patient's healthcare team.

Key Responsibilities

• Directs and supports patient flow as well as unit operations by maintaining supplies, equipment, and unit environmental standards.
• Facilitates identification of resources to meet patient healthcare needs.
• Performs/assists with procedures according to organizational/departmental standards.
• Collects and documents patient screening data for the healthcare team.
• Assists with patient and family education.
• Additional duties may be assigned.

Technical Capabilities

• Planning & Organizing (Fundamental Awareness): Ability to anticipate resource needs, identify tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work. Appropriately matches equipment and capital resources to task demands. Prepares and presents clear and accurate status reports.
• Clinical Competencies (Novice): Assists and performs clinical care including vital signs, phlebotomy, specimen collection, medication administration, and point of care testing as directed.
• Environment of Care (Novice): Proficiency with set up and maintenance of patient exam room, supplies, and equipment.
• Clinical Patient Documentation (Fundamental Awareness): Limited experience or training working with clinical applications for patient documentation.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving/Complexity of Work: Utilizes discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures relevant to the job.
• Team Interaction: Provides guidance to entry-level co-workers.

Core Capabilities

Supporting Colleagues

• Develops Self and Others: Continuously improves skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles, and develops relationships across areas.
• Communicates Effectively: Openly shares information and communicates in a clear and courteous manner.

Delivering Excellent Services

• Serves Others with Compassion: Invests time to understand the problems and needs of others to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand issues and provides accurate information and support.

Ensuring High Quality

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions affecting safety and reports unsafe conditions.

Managing Resources Effectively

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches.
• Stewards Organizational Resources: Understands how personal actions impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision-making to achieve results.

Fostering Innovation

• Generates New Ideas: Proposes or accepts ideas to enhance day-to-day operations.
• Applies Technology: Quickly absorbs new technology and understands when to use appropriate tools and procedures.
• Adapts to Change: Embraces change with an open mind and incorporates change instructions.

Requirements & Tech Stack

• MA certification from recognized organizations: AMT, AAMA, NCCT, NHA, NAHP.
• Consideration may be given to candidates who can obtain certification within 120 days in accordance with state guidelines.
• Candidates can sit for the exam if they have 12 months of patient care experience.

Qualifications

• Education: Graduate of an approved discipline-specific program.
• Experience: Relevant Work Experience: Less than 1 year.