Associate Reliability Engineer

About the Role

We are hiring an entry-level Associate Reliability Engineer (Contractor) to support the reliability and availability of Chargebee’s cloud infrastructure. This role involves working on live production systems, monitoring applications, and troubleshooting issues across both application and database layers. This is a hands-on opportunity to gain real-world experience in cloud operations, DevOps practices, and large-scale system reliability.

Note: This is a contract role that requires working in a 24/7 rotational shift environment.

Key Responsibilities

Monitoring & Reliability

• Monitor production systems hosted in AWS cloud using tools like Splunk, Datadog, and AWS CloudWatch.
• Ensure high availability by proactively identifying and resolving issues.
• Respond to alerts and participate in incident management.

Troubleshooting (Application & Database)

• Diagnose and resolve issues in the Java-based application stack.
• Analyze and troubleshoot database issues in MySQL and PostgreSQL.
• Identify slow queries and assist in basic performance tuning.
• Work with engineering teams to perform root cause analysis and implement fixes.

Automation & DevOps

• Develop scripts (Python, Bash) to automate repetitive tasks.
• Improve operational workflows and monitoring through automation.

Requirements & Tech Stack

Problem Solving & Collaboration

• Strong analytical and troubleshooting mindset.
• Ability to collaborate with engineering and infrastructure teams.

Database Knowledge

• Basic knowledge or exposure to MySQL or PostgreSQL.
• Ability to write SQL queries and understand basic database performance concepts.

Scripting / Programming

• Basic proficiency in Python or Bash.

Cloud Fundamentals

• Basic knowledge or exposure to AWS.

Nice to Have

• Internship or academic project experience in cloud/DevOps/backend systems.
• Basic knowledge of Linux/ Unix systems.
• Exposure to tools like Splunk, Datadog, or CloudWatch is a plus.