L and D Hub Associate, Learning Deployment Specialist

About the Role

As a Learning Deployment Specialist within the GDS Talent Services - L&D Hub, you will coordinate the end-to-end deployment of learning programmes and projects for EY teams across regions and time zones. You will manage schedules, learning-system setup, logistics, budgets, compliance, and stakeholder engagement, while producing virtual sessions as needed and delivering a consistent, high-quality learner experience in line with agreed service levels. Working hours: European time zone business hours, with flexibility for peak demands.

Key Responsibilities

Learning and Project Deployment

• Build initial course scheduling offering for review.
• Submit requests to schedule offerings and publish content in SuccessFactors.
• Support the end-to-end execution of Learning course deployment plans and budgets.
• Arrange training materials.
• Monitor participant nominations, working alongside the Deployment Administration Team.
• Manage learner cancellations, no-shows, and missed sessions.
• Serve as the first point of contact for queries related to assigned courses.
• Manage and maintain SharePoint sites and content relevancy for curriculum and programs.
• Support the hosting and production of online modules, webcasts, and virtual learning projects.
• Advise on best practices for virtual classroom sessions.
• Act as a Virtual Producer when the Virtual Producer team cannot support.
• Maintain thorough understanding of and adherence to the Learning Deployment Operating Model.
• Generate ideas and rollout networking elements within virtual learning programs.
• Manage venue and accommodation bookings for residential courses.
• Ensure CE credits are awarded to Learning participants and instructors where applicable.
• Support projects across the Learning and/or Leadership Development TD team(s).

Financial Management

• Support the budget, accruals, forecasts, and actual costs of courses/projects.
• Support all finance-related activities as per the Deployment model.
• Support monthly/annual finance activities/requests from the Enablement/Operations team.

Stakeholder Relationships

• Build and maintain close working relationships with onshore and offshore colleagues.
• Build and maintain close working relationships with the Deployment Administration Team.
• Coach and support the Deployment Administration Team to increase their knowledge, skills, and competence.
• Develop and maintain relationships with key stakeholders relevant for courses and client groups.

Measure Learning

• Access reports on Learning course L1–L3 evaluation feedback and analyze feedback to continually improve course offerings.
• Accurate reporting and tracking of course consumption and satisfaction reporting.

Continuous Improvement

• Document lessons learned and refine deployment processes.
• Stay updated on SuccessFactors features and best practices in learning deployment.
• Generate new ideas, suggest improvements, and propose possible solutions.

Team

• Contribute to other activities or projects across wider Talent Development functions.
• Support the induction of new team members.

Requirements & Tech Stack

• Strong project management skills.
• Proactive problem solver with a solutions mindset.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Strong IT skills, particularly in the Microsoft Office 365 suite, including Teams, Excel, PowerPoint, Word, Outlook, and SharePoint.
• Experience in using Power BI, PowerApps (preferred).
• Openness to learn and use AI (preferred).
• Strong written and oral communication skills.
• Ability to work effectively with multiple stakeholders across the organization at all levels.
• Strong team worker with an enthusiastic, can-do approach.
• Commercial acumen and business awareness.
• Commitment to driving and delivering quality services and products.
• Ability to learn new processes and skills quickly.
• Ability to engage and influence others, demonstrating good change management skills.
• Experience in curating and maintaining knowledge resources, including documentation and SharePoint sites.
• Experience in establishing and managing key stakeholder relationships.
• Working knowledge of Generative AI tools and effective prompting.
• Ability to leverage AI to improve efficiency, automation, reporting, and learner experience.
• Training or certification in producing Microsoft Teams, Zoom, or Webex sessions is highly desirable/essential.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related discipline; a Human Resources diploma is an advantage.
• Experience in learning deployment or programme coordination, or a strong interest in developing a career in learning.
• Experience in a professional services or corporate environment and working across international and diverse teams.