Member Experience Associate

About The Role

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Bellevue, WA.

As a Member Experience Associate At Industrious, You Will Be

The heart of the member experience, truly aiming to create great days for all who enter your office.

Key Responsibilities

• Prepare the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• Proactively manage inventory and order location's supplies.
• Build events and design unique signage.
• Add new members into multiple systems for a seamless first day.
• Assist members with IT or Wi-Fi issues.
• Participate in local marketing events to showcase the value of flexible solutions.
• Conduct tours while the Member Experience Manager is assisting another potential member.

You're A Great Fit For This Role If

• No member request is too big or too small; you find yourself smiling when restocking the fridge and fixing the printer.
• You are energized by meeting people and work well in a team, supporting and assisting to help a larger plan come together.
• You can create order out of chaos and are always planning ahead, coming up with solutions before anyone knows there is a problem.
• You are resilient, understanding the value of routine but ready for unexpected challenges.
• You are willing to get your hands dirty, realizing the behind-the-scenes work is not always glamorous.
• You always look to improve and make things more efficient.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation & Perks

• Hourly compensation starts at $25.25.
• Fixed hours for stability.
• Commuter Stipend: $150 / quarter.
• Travel stipend: $150 annually (after 90 days).
• End of Year Bonus: $1500.
• Sick pay as required by law.
• Benefits bundle through Sequoia.
• Other potential benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan.