Process Associate, Banking Operations

About the Role

The Operations Associate is responsible for supporting Disputes, Customer Services, and Centralized Fulfilment processes.

Key Responsibilities

• Disputes - Regulation E: Investigation and resolution of disputes for BANK's debit card products.
• Customer Services:
• Processing account information and account maintenance requests originating at other BANK segments (i.e., Branches, Customer Care Centre, Treasury Management, etc.).
• Updating customer titles and account maintenance receipt of W9 & W-8NRA forms and application of tax certification codes.
• Combing of duplicate customer records.
• Indexing of signature cards for DDA/SAV accounts.
• Certificate of Deposits (CDs) processing.
• Updating credit card demographics.
• Decedent processing (date of death balance requests and PA inheritance tax filing).
• 1098/1099 interest corrections.
• Duplicate, dispute research, statement requests, and Reg D inquiries.
• Centralized Fulfilment:
• Queue-based processing of fulfilment and returned mail transactions in accordance with BANK-owned Standard Operating Procedures.
• Performed within the systems, queues, and workflow tools designated by BANK.

Requirements & Tech Stack

• Strong attention to detail
• Ability to work within established procedures and service standards
• Effective organizational and time management skills
• Ability to manage multiple tasks in a queue-based processing environment
• Understanding of banking operations and customer service processes
• Ability to work with operational systems, workflows, and designated processing tools

Employment Type: Full-Time

Shift Timing: 5:30pm to 2:30am (Two days week off)