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Customer Service Voice Process Associate
Rekonnect Consultants Pvt. Ltd.
Gurgaon, Haryana, India0–2 yrs4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Diploma
- Must know
- Customer serviceLead generationStakeholder managementCRM
- Work
- On-site in Gurgaon
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%CRM18%Lead generation4%Stakeholder management4%of 150 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About the Role
The Customer Service Voice Process Associate is a full-time, on-site role based in Gurgaon. The associate will handle inbound and outbound customer calls, respond to inquiries, resolve issues, and provide accurate information in a clear and professional manner. The role also involves coordinating with internal stakeholders to ensure timely resolution, maintaining service quality metrics, and adhering to compliance and data privacy guidelines. The associate is expected to work in shifts as required, meet performance targets, and contribute to a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer inquiries.
- Resolve customer issues.
- Provide accurate information in a clear and professional manner.
- Document customer interactions in company systems.
- Follow standard operating procedures.
- Escalate complex cases to designated teams as needed.
- Coordinate with internal stakeholders to ensure timely resolution.
- Maintain service quality metrics.
- Adhere to compliance and data privacy guidelines.
- Work in shifts as required.
- Meet performance targets.
- Contribute to a positive customer experience.
Qualifications
- Strong Customer Service skills, with experience in handling voice-based customer interactions.
- Excellent Communication skills, including clear spoken English and effective listening abilities.
- Solid Analytical Skills to understand customer issues, interpret information, and provide appropriate resolutions.
- Familiarity with Business Process Outsourcing (BPO) environments and comfort working with process-driven workflows.
- Basic understanding of Finance or related processes is beneficial for supporting finance-related customer queries.
- Relevant skills such as time management, problem-solving, and proficiency with computer systems and CRM tools are highly beneficial.
- Prior experience in a voice process or contact center setting is preferred but not mandatory.
- Fresh graduates with strong communication skills are encouraged to apply.
- Minimum of a high school diploma or equivalent is required.
- A bachelor’s degree in any discipline is an advantage.