College Intern, TechStop IT Help Desk
Salt River Project
Tempe, AZFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- Help deskOperationsCustomer serviceTroubleshootingStakeholder managementWindows
- Nice to have
- Microsoft Office
- Work
- On-site in Tempe · internship
- Pay
- Not stated by the employer.
- Listed
- Nov 2, 2026 · still open
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About the Role
SRP is seeking a motivated College Intern to support End User Support (EUS) teams, gaining hands-on experience in a collaborative, mission-driven environment. The role is designed to foster learning, teamwork, and innovation, providing exposure to SRP’s operations and culture. This is an opportunity for students eager to learn, grow, and make an impact while exploring a future career with SRP. The intern will provide in-person exceptional customer service support to SRP employees and team members by ensuring efficient and effective work order management. The position requires working daily scheduled hours, 32 to 40 hours per week.
Key Responsibilities
- Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.
- Troubleshoot issues with applications, operating systems, services, hardware, network connectivity, and other infrastructure.
- Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
- Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.
- Create knowledge articles for Support and Business stakeholders.
- Assist with other unlisted duties as needed.
Requirements & Tech Stack
- High school diploma, GED, or equivalent.
- Effective written and verbal communication skills.
- Ability to collaborate in a team environment and build positive working relationships.
- Demonstrated initiative, curiosity, and willingness to learn.
- Ability to organize work, manage priorities, and meet deadlines.
- Foundational knowledge or coursework relevant to the assigned department is preferred.
- Experience with Microsoft Office or other tools relevant to the assignment is preferred.
- Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite.
- Experience with Android/iOS mobile devices.
- Strong background in client support and ability to work with clients of varied technical skill levels.
- Understanding of good documentation practices.
- Ability to manage and prioritize multiple tasks simultaneously.
Eligibility
- Must maintain eligibility by remaining enrolled and successfully completing at least six (100 level or above) credit hours per semester (or equivalent academic term).
- Commit to working 32 to 40 hours per week.
- Follow department-established work schedules and location requirements: onsite only.