Tele-counselor

About the Role

Gyan Gurukulam is seeking enthusiastic, confident, and result-oriented Tele-Counsellors to join their admissions team. The role involves connecting with prospective students and parents, understanding their educational needs, counselling them about academic and competitive examination programs, and converting inquiries into admissions.

Key Responsibilities

• Make outbound calls to prospective students and parents from the institute’s enquiry database.
• Understand students’ academic goals and recommend suitable courses for JEE, NEET, and school-level preparation.
• Explain course structures, academic programs, fee details, and scholarship opportunities.
• Generate interest and build trust through effective communication and counselling.
• Follow up regularly with prospective students and parents to convert enquiries into confirmed admissions.
• Handle incoming enquiries and resolve basic questions regarding courses and admissions.
• Maintain accurate records of calls, follow-ups, student enquiries, and admission status in the institute’s CRM/database.
• Achieve assigned daily, weekly, and monthly calling and admission conversion targets.
• Coordinate with the admission team and branch management to ensure a smooth admission process.
• Participate in admission campaigns, promotional activities, and scholarship test initiatives.

Key Performance Indicators (KPIs)

• Number of outbound calls and meaningful conversations.
• Lead follow-up and enquiry management.
• Counselling effectiveness.
• Enquiry-to-admission conversion ratio.
• Achievement of assigned admission targets.
• Accuracy of CRM and admission records.

What We Offer

• Opportunity to work with a growing educational institution.
• Professional learning and career development.
• Performance-driven work environment.
• Opportunity to contribute to students’ academic journeys.
• Competitive salary with performance-based incentives, as per company policy.

Requirements & Tech Stack

• Basic computer knowledge, including MS Excel, Google Sheets, and CRM software.

Qualifications

• Graduate in any discipline.
• Freshers with excellent communication skills are also welcome.

Skills

• Excellent verbal communication skills in Hindi and English.
• Strong convincing, persuasion, and interpersonal skills.
• Ability to understand students’ educational requirements and counsel parents effectively.
• Good listening and problem-solving abilities.
• Confidence in handling objections and converting prospective enquiries into admissions.
• Ability to work with targets and deadlines.
• Professional attitude, discipline, and a positive approach.

Preferred Experience

• 1–3 years of experience in telecalling, educational counselling, inside sales, or admission counselling.
• Experience in the education industry, particularly JEE/NEET coaching institutes, will be an added advantage.
• Freshers with strong communication and convincing abilities are welcome.

Ideal Candidate

Individuals who are confident communicators, proactive in follow-ups, target-oriented, and passionate about helping students make informed academic decisions.