Welcome Coordinator
Oak Street Health, part of CVS Health
Aurora, IL1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- OperationsLead generation
- Nice to have
- Customer service
- Work
- On-site in Aurora
- Pay
- Not stated by the employer.
- Skill demand
- Operations55%Customer service54%Lead generation5%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
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About the Role
The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients. They are the face of the clinic and ensure efficient center operations by performing administrative tasks that support the broader teams in delivering an unmatched patient experience.
Key Responsibilities
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in the electronic medical record platform
- Scheduling/rescheduling appointments within the electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
Requirements & Tech Stack
- Strong computer skills required
- Basic knowledge of Google Suite
- Professional phone etiquette
- US work authorization
Qualifications
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- Experience in a customer service setting strongly preferred
- Some college preferred
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity