Tele caller

About the Role

Farebuzzer Travel is seeking a full-time, on-site Tele Caller based in Bengaluru.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with travel inquiries, ticket bookings, modifications, and cancellations.
• Explain available travel options, prices, and policies.
• Update customer information in systems.
• Maintain accurate records of all interactions.
• Follow scripts and guidelines.
• Use good judgment to resolve issues and escalate complex cases.
• Meet daily call targets.
• Uphold quality and compliance standards.
• Collaborate with colleagues to ensure a positive customer experience.

Requirements & Tech Stack

• Basic computer and data entry skills.
• Ability to work with CRM tools, booking platforms, and standard office software.
• Ability to work on-site in Bengaluru.
• Flexibility for shift work, including weekends or holidays.

Qualifications

• Strong verbal communication skills in English (additional regional languages are an advantage).
• Clear diction and active listening ability.
• Customer service and relationship management skills: patience, empathy, and a solution-focused approach.
• Sales and persuasion skills: ability to present travel options, upsell services, and close bookings.
• Time management and organizational skills: ability to handle high call volumes, prioritize tasks, and maintain accurate records.
• Prior experience in telecalling, call centers, or travel and hospitality is beneficial but not mandatory.
• A high school diploma or equivalent is required.
• Additional training or certification in travel, tourism, or customer service is an advantage.