with MS Dynamics Support, Bangalore/Hyderabad
Unisys
Hybrid - Hyderabad, Bengaluru0–4 yrs52m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- CRMHelp deskTroubleshootingStakeholder management
- Work
- Hybrid in Hybrid - Hyderabad
- Pay
- ₹5–12 LPA
- Skill demand
- Troubleshooting42%Stakeholder management31%CRM17%Help desk13%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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Job Title: MS Dynamics Support Engineer
Company: Unisys
Location: Bangalore/Hyderabad
Work Mode: Hybrid (3 days/week)
Notice Period: Immediate to 45 days
About the Role
This role focuses on MS Dynamics 365 production support for live Dynamics 365 (Commerce / CRM / Case Management) environments. It is suitable for junior to mid-level candidates working as analysts or L1/L1.5 engineers. This is not a developer, consultant, or implementation specialist role.
Key Responsibilities
- Provide production support for MS Dynamics 365.
- Utilize ServiceNow for daily support activities, including logging, categorizing, prioritizing, assigning, and closing incidents and requests.
- Perform SOP-driven troubleshooting and resolution, following and improving documented procedures.
- Differentiate between user errors and genuine faults.
- Escalate tickets to product teams with complete evidence.
- Communicate effectively for P2 coordination, providing clear written ticket updates and participating confidently in coordination calls.
- Gather impact information, chase product teams, update stakeholders, and confirm service restoration.
Requirements & Tech Stack
- MS Dynamics 365 support experience.
- Hands-on experience with ServiceNow is mandatory for daily use in a real support environment. "Any ITSM tool" is not a substitute.
- Mandatory understanding of ITIL/ITSM concepts, including the ability to explain the differences between Incident, Request, Problem, and Change Management and their transitions.
- ITIL 4 Foundation certification required (Associate level required within 3 months of joining).
- Strong communication skills, both written and verbal.
Qualifications
- Experience supporting live Dynamics 365 (Commerce / CRM / Case Management) as an analyst or L1/L1.5 engineer.