Brand Specialist, French

About the Role

As a Brand Specialist within the Amazon Vendor Services (AVS) team of Retail Business Services, you will help shape and deliver a strategy for managing Amazon AVS vendors. You will interface internally with leaders from Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon, utilizing a wide range of skills across site merchandising, buying, inventory management, finance, operations, and online marketing to drive the performance of strategic vendor partners. This role focuses on the operational aspects of managing customer relationships with vendors.

Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST.

Key Responsibilities

• Establish long-term partnerships with key vendor partners for the group of vendors handled.
• Partner with the Retail Category Team to build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.
• Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
• Conduct regular WBRs, MBRs with the vendors, highlight business metric performance, and build action plans.
• Conceive, create, and analyze a wide range of marketing activities/campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon.
• Look into operational aspects of the vendor’s business with Amazon, root cause analysis of issues and opportunities affecting business.

Requirements & Tech Stack

• Excel
• Experience analyzing data and best practices to assess performance drivers.
• B2-level or higher certification in French.

Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts.
• Experience in relationship management within technology, start-ups, or SaaS platforms.