Billing Operations Vice President

About the Role

Join our Payments Operations team and play a pivotal role in transforming payment processing operations, driving innovation, and enhancing operational efficiency. As a Billing Operations Vice President within Securities Services Operations, you will lead the Billing Set-Up and Invoice Clearing functions supporting Custody and Fund Services across global markets.

• Billing Set-Up Function: Establishes and maintains client and account information, billing instructions, pricing and fee structures, fee-billing requirements, and applicable tax and VAT configurations for accurate invoice production.
• Invoice Clearing Function: Ensures incoming payments are accurately matched and applied to outstanding invoices, and that unmatched, unapplied, aged, and exceptional items are investigated and resolved within applicable timelines.

You will be accountable for operational delivery, quality, controls, capacity, risk management, people leadership, stakeholder engagement, and continuous improvement. The goal is to establish consistent management disciplines, strengthen accountability, reduce errors and rework, improve turnaround times, and drive simplification and automation while maintaining a strong risk and control environment.

Key Responsibilities

• Lead the combined Billing Set-Up and Invoice Clearing organization with clear accountability and consistent management standards.
• Provide leadership and direction to managers responsible for the day-to-day delivery of billing set-up and invoice-clearing activities.
• Oversee operational performance across volumes, capacity, productivity, aging, turnaround time, quality, errors, exceptions, and outstanding work.
• Establish effective performance-management, prioritization, capacity-planning, and escalation disciplines.
• Promote a first-time-right culture focused on accuracy, attention to detail, ownership, timely execution, and effective self-review.
• Oversee controls relating to client and account configuration, billing instructions, pricing, fee structures, fee requirements, and applicable tax and VAT configurations.
• Oversee payment matching and application, cash allocation, unmatched and unapplied payments, aged items, processing exceptions, and reconciliation activities.
• Lead process simplification, standardization, automation, testing, and operational re-engineering initiatives.
• Partner with Client Service, Pre-Billing Implementation, Quality Verification, Invoice Production, Finance, Technology, Compliance, Risk, Legal, and other stakeholders to improve end-to-end outcomes.
• Escalate actual or potential regulatory breaches through established Compliance, Risk, and governance channels and ensure sustainable remediation.

Requirements & Tech Stack

• Significant operational leadership experience within global billing, Securities Services, financial operations, cash operations, or a comparable controlled environment.
• Strong understanding of complex billing operations and their downstream financial, operational, regulatory, and client impacts.
• Demonstrated knowledge of billing configuration, client and account set-up, pricing, fee structures, account maintenance, and fee-billing requirements.
• Strong knowledge of payment application, cash allocation, invoice clearing, open-item management, reconciliation, and exception-management concepts.
• Strong risk and control mindset, with demonstrated experience identifying control gaps and implementing sustainable remediation.
• Demonstrated ability to lead operations subject to jurisdiction-specific cash-aging, monitoring, escalation, and governance requirements.
• Strong analytical capability, with the ability to use performance, aging, quality, productivity, and error data to support decisions and drive improvements.
• Proven people-leadership experience, including coaching, performance management, succession planning, and talent development.
• Ability to operate effectively across global regions, time zones, and multiple functional disciplines.

Qualifications

• Experience leading Billing Set-Up, Invoice Clearing, Custody, Fund Services, Securities Services, or related financial operations.
• Working knowledge of tax and VAT-related billing configurations and their impact on invoice production.
• Experience managing unmatched and unapplied cash, aged receivables, regulatory cash-aging requirements, or similar financial-control processes.
• Demonstrated experience leading large-scale process simplification, automation, re-engineering, or operational-transformation initiatives.
• Experience developing management information, operational dashboards, key performance indicators, key risk indicators, and governance reporting.
• Knowledge of ISO or Swift message processing or management is a plus.