Cloud Infrastructure Engineer

About the Role

We are seeking a Cloud Support Engineer with foundational knowledge of Linux and cloud infrastructure. This role involves assisting with day-to-day infrastructure operations, monitoring, troubleshooting, and user support, with opportunities for hands-on learning under senior guidance.

Key Responsibilities

• Provide first-level support for Linux servers and cloud infrastructure, escalating complex issues.
• Perform basic Linux administration tasks: checking server status, disk/memory usage, processes, services, logs, and file permissions.
• Assist with cloud virtual machine operations (provisioning, start/stop, restart, health checks) under supervision.
• Understand basic cloud networking concepts (VCN/VPC, subnets, IP addresses, route tables, DNS, security rules, firewalls).
• Assist in monitoring server and cloud resource availability, performance, and utilization.
• Review system logs and monitoring alerts, identify basic issues, and communicate findings.
• Support routine tasks: service checks, backup verification, file transfers, and basic configuration checks per documented procedures.
• Assist with troubleshooting connectivity, SSH access, disk space, service availability, and basic application-hosting issues.
• Collaborate with application, development, and infrastructure teams to support deployments and resolve basic environment issues.
• Follow security practices for user access, SSH keys, permissions, passwords, firewall rules, and credential handling.
• Maintain accurate support tickets, operational notes, checklists, and infrastructure documentation.

Requirements & Tech Stack

• Linux fundamentals
• Basic networking
• Virtual machines
• Storage
• Cloud concepts
• Oracle Cloud Infrastructure (OCI), AWS, Azure, or any cloud platform (preferred exposure)

Qualifications

• 0 to 2 years of experience in IT support, Linux administration, system administration, or cloud support.
• Freshers with strong fundamentals and hands-on lab practice are welcome.
• Basic understanding of cloud computing concepts (compute, storage, networking, regions, availability zones, shared responsibility).
• Basic Linux knowledge (Ubuntu, Debian, RHEL-based systems) and common commands.
• Understanding of networking fundamentals (TCP/IP, IP addressing, subnetting, DNS, DHCP, ports, routing, ping, traceroute, SSH).
• Basic understanding of virtual machines, disks, snapshots, images, and backup concepts.
• Ability to perform basic troubleshooting using logs, command-line tools, and documented procedures.
• Basic knowledge of users, groups, file permissions, processes, services, package management, and disk management in Linux.
• Awareness of security fundamentals (least privilege, MFA, SSH key-based access, patching, firewall rules, secure password handling).
• Basic command-line scripting knowledge in Bash is preferred.
• Python or PowerShell familiarity is an advantage.
• Good problem-solving skills, willingness to learn, and clear communication of technical findings.
• Graduate or diploma in Computer Science, Information Technology, Electronics, or a related technical field.
• Linux or cloud training/certification is an added advantage.

Good to Have

• Hands-on exposure to OCI, AWS, Azure, or GCP (job, internship, home lab, or training).
• Basic familiarity with cloud consoles and services (virtual machines, virtual networks, storage, IAM, monitoring).
• Exposure to web servers (NGINX or Apache) and basic application service management.
• Basic familiarity with databases, Docker, Git, or CI/CD concepts.
• Entry-level cloud or Linux certification (OCI Foundations, AWS Cloud Practitioner, Azure Fundamentals, Linux Essentials).
• Basic exposure to VPN/IPSec concepts, backup and restore procedures, and infrastructure automation tools.

Soft Skills

• Clear verbal and written communication.
• Ability to follow instructions, procedures, and escalation processes.
• Curiosity and willingness to learn Linux, cloud platforms, and infrastructure operations.
• Attention to detail, task ownership, and proper documentation.