Mission Operations Engineer, Connected Warfare

About the Role

This role provides post-sales support for Anduril Voyager products. You will work with Sales, Engineering, Marketing, and Operations teams to support customer missions, provide technical support and training, and resolve technical problems in a help desk environment and at customer locations.

Key Responsibilities

• Provide virtual and on-site technical support and training to customers on their Anduril Voyager solutions in tactical and non-tactical environments
• Provide technical support for Sales during customer meetings, evaluating existing customer solutions and recommending upgrades
• Ensure day-to-day operations of NOC and training technology infrastructure, including networks, servers, and databases, are properly supported and maintained
• Assist customers remotely and on-site to resolve issues and provide feedback to appropriate departments
• Provide technical escalation support to Tier 1 staff for continuous improvement within the technical staff and customer feedback/problems
• Maintain the test lab environment used to replicate customer issues for better understanding and resolution
• Provide prompt and accurate feedback to management on system and customer issues
• Document knowledge in the form of technical papers
• Maintain log and traceability of System Configurations delivered to customers
• Create systems documentation, including training, operations, installation, and maintenance manuals
• Perform other related duties as assigned
• Assess external technical products and services and develop solutions that work with Anduril Voyager products
• Test emerging Anduril Voyager products to evaluate performance and recommend improvements

Requirements & Tech Stack

• Mission First Mindset
• Ownership Mentality
• Technical Aptitude and Intellectual Curiosity
• Structured Thinker and Problem Solver
• High Value Team Member
• 360 Degree Leader

Qualifications

• Experience in program management and product deployment roles
• Exceptional interpersonal and stakeholder management skills
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking
• Willing to travel as necessary (25-50%)
• Eligible to obtain and maintain an active U.S. security clearance

Preferred Qualifications

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
• Experience with DoD networks, software, SATCOM, and radios
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles