Junior Product Support Representative
EHASH Software Solutions P Ltd
Chennai, Tamil Nadu, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Listed
- 3 Nov 2026 · still open
Job Title
Junior Product Support Representative
Location
Chennai
Employment Type
Full-Time
Key Responsibilities
- Provide first-level product support to customers through phone, email, chat, and online meetings.
- Understand customer queries and provide clear, step-by-step solutions.
- Reproduce and document reported issues.
- Create and maintain support tickets with accurate details.
- Escalate technical issues to the development/QA team when necessary.
- Follow up with customers until issues are resolved.
- Assist with product demonstrations and basic user training.
- Collect customer feedback and share it with the product team.
- Maintain professional communication with customers.
Requirements & Tech Stack
- Good English communication skills, both written and verbal.
- Basic understanding of web applications and software products.
- Good problem-solving and analytical skills.
- Ability to learn new software quickly.
- Patience and a customer-friendly attitude.
Qualifications
- Any Bachelor's degree.
- Freshers with good communication and basic computer knowledge can apply.
Note: Only local Chennai candidates.