Contact Center Associate, Travel Background
Atain
Gurugram, Haryana, IndiaFresher5m agovia LinkedIn
Posted 14 Nov 2026, 14:50 IST
This job at a glance
- Who can apply
- Freshers and up to 1 year · Diploma
- Must know
- Lead generationCustomer serviceOperations
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service66%Lead generation19%Operations15%of 99 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
- Timely response to customer queries/requests/issues on inbound voice calls and web chat
- Adherence to all processes and procedures
- Extending Quality services to the end user
- Regular follow up through outbound calls until the closure of all issues
- Resolving customer queries within specified time frame through multi-tasking on tools/applications
- Keeping abreast with new technology & products
Key Responsibilities
- Maintain/update/publish reports as per the process requirements
- Coordinate with client and requestor in resolving issues and queries
- Grievance/ Complaint handling
Requirements & Tech Stack
- GDS experience – Amadeus/Sabre
- Airline GDS Knowledge
- Proficiency with MS-office
Qualifications
- Bachelor's degree or equivalent experience
- 0 - 1 year professional working experience
- Strong communication and interpersonal skills
- Customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
- An understanding of corporate etiquette and the ability to ask the right questions to understand true client needs is essential
- Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
Rounded experience in airline operations including Customer Service/ Reservations/ Refunds would be preferable.
Diploma/ Certification in Airlines customer service/ reservations/ baggage queues is preferable.
Good academic profile.