Associate Operations Processor

About This Role

At Wells Fargo, an Associate Operations Processor plays a foundational role in supporting the bank’s operational infrastructure. You’ll complete routine processing activities and help maintain consistent workflows to ensure that core business functions run smoothly and accurately. You will directly contribute to operational efficiency, reliability, and the bank’s ability to deliver consistent service across the organization.

Key Responsibilities

• Support the execution of routine operational processes within established workflows
• Ensure work is accurately received, tracked, and completed in a timely manner
• Follow applicable policies, procedures, and compliance requirements when completing work
• Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards
• Maintain organized documentation to support consistency and traceability of work
• Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors
• Prioritize daily work assignments to meet service level expectations and deadlines
• Collaborate with colleagues to support operational goals and process execution
• Provide information and operational support to internal partners and stakeholders
• Performs a variety of operational tasks for low to moderately complex processes or functions
• Takes accountability for entire process from receipt of work to resolution and closure
• Tasks require coordination of information among various operational areas and customers
• Uses multiple online systems
• Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions in the RIDS application, verifying with accuracy, resolving complex customer/client requests using multiple resources and records
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents
• Works under general supervision following established procedures
• Exercises some judgment within guidelines

Requirements & Tech Stack

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Alphanumeric data entry experience
• Excellent typing skills with accuracy of >=98%
• Strong analytical skills with eye for details
• Strong communication skills both written and spoken
• Flexible with working in US operational hours (India night shift)
• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines.
• Working knowledge in quality or with back-office processing experience or its equivalent
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Typing (alphabet and 10 key numerical) data entry experience
• Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
• Strong organizational, multi-tasking, and prioritizing skills
• Solid problem-solving skills
• Ability to execute in a fast paced, high demand environment while balancing multiple priorities
• 24/7 (rotational shift)

Qualifications

• University degree in Business, Commerce, or any other discipline
• 0 to 1 year of experience in banking/Financial Services
• College graduate, preferably in Commerce
• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills