Housekeeping Associate

Job Title: Housekeeping Associate

Company: Rosetta Hospitality

About the Role

This role is part of the Housekeeping Department and reports to the Executive Housekeeper. The primary function is to promote a positive image of the resort, address guest requests, and perform routine cleaning duties in guest rooms under supervision.

Key Responsibilities

• Promotes a positive image of the resort to guests, being pleasant, honest, friendly, and able to address guest requests and problems.
• Performs routine duties in cleaning and servicing of guest rooms under the supervision of the housekeeping executive.
• Ensures compliance with departmental BRISOP.
• Enters and prepares rooms for cleaning.
• Dusts rooms and furniture.
• Replenishes guestroom and bath supplies according to resort standards.
• Checks and secures rooms.
• Delivers and retrieves items on loan to guests (e.g., hot water bag, nail cutter).
• Ensures the security of guest rooms and privacy of guests.
• Anticipates guest needs, responds promptly, and acknowledges all guests.
• Cleans soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, and floor.
• Replaces facial and toilet tissue, and bathroom amenities as per standards.
• Removes dirty bed linen and makes up beds with clean linen.
• Replaces laundry bags and slips.
• Responsible for achieving and exceeding guest satisfaction scores.
• Provides turndown service as per standards.
• Highlights any pending issues to the Executive promptly.
• Hands over lost and found items from rooms to the Housekeeping desk timely.
• Performs any other duties assigned by the Shift in charge.
• Maintains all assigned machines in the respective area with proper care.
• Reports all missing items from rooms timely for further action and records.
• Maintains confidentiality of guests in the resort, by not leaving guest-related data or reports unattended.
• Ensures daily section records book is maintained professionally or as instructed.
• Responsible for achieving a score of 90% in RENARD audit for Floor/Public area operations and taking necessary action for shortcomings.
• Performs a super clean of one room per day per section.

Requirements & Tech Stack

• Spoken English and knowledge of a local language.
• Ability to perform effectively under significant pressure peaks.
• Excellent time management skills.
• Ability to work independently.
• Detail oriented.
• Ability to take ownership and initiative.

Qualifications

• Physical mobility and stamina.
• Presentable and pleasant personality.
• Associates are expected to work in harmony and cohesion with other departments and colleagues from other group companies.
• The organization reserves the right to depute services between departments and between group companies.
• The Human Resource's team will be sensitive towards aspirations and endeavor to manage skills and aptitude accordingly.