Trust & Safety Associate, Voice

About the Role

Accenture is a global professional services company. This role enables a superior brand experience, accelerates responsible growth, and creates a secure environment.

Key Responsibilities

• Identify spam content to provide genuine search results.
• Help victims remove explicit videos and photographs from global sites.
• Remove Personal Identifiable Information reported by users from various search results.
• Address ad blocking through improving ad experiences across the web.
• Review websites, product listings, and merchant center accounts to ensure compliance with client policies and quality standards.
• Review web pages and tag the Landing Page based on content for client display.
• Review videos and decide whether they can be monetized.
• Process trademark-related complaints based on trademark policy, authorizing trademark removal or escalating grey area cases.
• Block trademarks from the search engine once complaints are processed.
• Review photos, videos, and text-based content, judging if it violates client terms of service.
• Content may be sensitive in nature.
• Ensure content violating client terms of service is accurately identified and flagged for timely action.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and responsible AI regulations, governance, policy, and consulting.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute strategies to interrogate large language models on topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• Primary skill: Content Moderation
• Minimum 1-2 years of experience in chat and email support.
• User-Generated Content Moderation
• Trademark Policy
• Responsible AI
• Generative AI

Qualifications

• Any Graduation.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region supported.