Patient Service Specialist

About the Role

Baylor Scott & White Institute for Rehabilitation Plano is seeking a Patient Service Specialist (PSS) for a full-time position. This is an entry-level role with hours varying between Monday - Friday 7 am - 7 pm.

Key Responsibilities

• Process referrals.
• Schedule patients, coordinating appointments to minimize cancellations and support treatment adherence.
• Complete the intake process and data entry.
• Perform insurance verification and obtain required authorizations.
• Review benefits and financial responsibilities with patients.
• Collect copayments at each visit.
• Register patient information, ensuring all forms are complete with signatures and accurate documentation in the electronic medical record.
• Scan and maintain medical documents.
• Reconcile and post charges daily, and generate billing and closing reports to ensure clean claim processing.
• Respond to all requests for information from patients, other departments, and physicians.
• Maintain the office, order supplies, and manage mail.
• Be willing to adjust schedules to center needs.
• Attend all mandatory meetings and in-service education programs.
• Travel to non-home location centers or other sites for coverage when necessary.

Requirements & Tech Stack

• High School Diploma or GED.
• Organized.
• Detail-oriented.
• Flexible.
• Ability to work well with others or independently.
• Ability to provide outstanding customer service in a fast-paced environment.

Qualifications

• Customer service experience (preferred).
• Knowledge of insurance verification (preferred).
• Healthcare, medical, or dental office administration (preferred).