BDC Representative
Village Ford
Dearborn, MI4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- SalesCRMOperationsMicrosoft Office
- Nice to have
- Customer service
- Work
- On-site in Dearborn
- Pay
- Not stated by the employer.
- Skill demand
- Sales87%CRM49%Operations35%Microsoft Office30%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
Sign in free to see which of these skills your resume already shows.
Village Ford
About the Role
Village Ford is seeking a motivated, customer-focused professional for our Business Development Center (BDC) team. This role is central to customer communications, client interaction, appointment setting, and driving an exceptional dealership experience.
Key Responsibilities
- Serve as the first point of contact for inbound calls, emails, and online inquiries
- Proactively follow up with sales and service leads
- Schedule appointments efficiently for both sales and service departments
- Keep the CRM system accurate and up-to-date
- Provide customers with information on inventory, promotions, and dealership services
- Support the sales and service teams to ensure a seamless customer journey
- Monitor team performance activity and complete monthly reporting
- Assist with switchboard coverage as needed
Requirements & Tech Stack
- Strong communication skills (verbal and written)
- A friendly, professional, and confident phone presence
- Ability to manage multiple tasks in a fast-paced environment
- Comfort with technology, CRM systems, and Microsoft Office
- Strong organizational and follow-up skills
Qualifications
- Customer service or call center experience preferred
- Automotive experience is a plus but training is provided.