Delivery Operations Specialist

About the Role

We are looking for an experienced SAP GRC Process Control Consultant with strong expertise in SAP Process Control administration, Continuous Control Monitoring, SOX compliance, and control assessment activities.

The ideal candidate will support end-to-end governance, risk, and compliance processes by working closely with control owners, internal audit teams, business stakeholders, and technical teams to ensure effective control design, testing, monitoring, and issue resolution.

Cross Support refers to assistance provided across different departments or teams within an organization. It involves sharing resources, knowledge, and expertise to help various parts of the company achieve their goals. The aim is to enhance collaboration, improve efficiency, and ensure that all areas receive the support they need.

Key Responsibilities

• Manage end-to-end SAP Process Control administration activities, including control monitoring, assessment execution, and coordination with control owners for issue discussion and resolution.
• Support Continuous Control Monitoring activities, including setup, maintenance, review, and follow-up of control monitoring results.
• Plan and execute assessments related to Access Risk Provisioning, Management Self-Testing, Manual Test of Effectiveness, Financial Statement Assertions, Internal Audit Issue Reporting, and Policy Distribution.
• Troubleshoot functional incidents in SAP GRC and coordinate with technical, basis, and business teams for timely resolution.
• Perform master data maintenance and support creation and maintenance of entities, users, controls, risks, and related compliance objects in SAP GRC.
• Design, configure, and implement business rules for new controls in alignment with compliance and business requirements.
• Support quarterly role recertification activities, including access review coordination, tracking, reporting, and closure.
• Assist in Segregation of Duties maintenance, risk analysis, mitigation tracking, and compliance reporting.
• Collaborate with control owners, internal audit teams, finance teams, and business stakeholders to ensure control effectiveness and timely completion of compliance activities.
• Maintain accurate documentation, evidence, and audit trails for control testing, issue remediation, and compliance reporting.
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.
• Establish processes to audit/validate current control effectiveness and drive improvements wherever required.

Requirements & Tech Stack

• Hands-on experience in SAP GRC Process Control administration and Continuous Control Monitoring.
• Strong understanding of SAP GRC functional incident troubleshooting and issue resolution processes.
• Experience in master data maintenance, control configuration, business rule design, entity creation, user maintenance, and basis support coordination.
• Working knowledge of assessment planning and execution across control self-assessments, manual testing, internal audit issue reporting, and policy compliance.
• Experience in quarterly role recertification, access reviews, and Segregation of Duties maintenance.
• Working knowledge of SOX 404 and SOX 302 procedures, internal controls, and compliance documentation.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work collaboratively with cross-functional teams including audit, compliance, finance, technology, and business process owners.

Qualifications

• BTech