Seasonal Ambassador, The Summit

About the Role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment.

Key Responsibilities

Sales and Customer Experience

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience. Connect with customers, identify their needs by listening attentively and asking open-ended questions. Demonstrate unique product benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives.
• Product Passion: Continually expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and unique benefits to confidently make informed product recommendations.

Team Involvement

• Development: Utilize Lush resources to develop effective sales techniques and product knowledge. Take ownership of your development, assess performance, and actively seek feedback, resources, and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing each employee's unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance customer experience and drive sales.
• Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales.
• Policies and Procedures: Ensure practice of company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Requirements & Tech Stack

• Product knowledge
• Brand knowledge
• Customer consultations
• Product demonstrations
• Sales goals
• Teamwork
• StoreForce dashboard
• Visual Merchandising
• Company standards for opening/closing, product integrity, respectful workplace, health and safety.

Qualifications

Required

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred

• Experience with consultation-based customer service models
• Strong problem-solving skills
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages