Delivery Station Customer Service Associate
Amazon
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- Customer serviceExcelMicrosoft Office
- Work
- On-site in City of Industry
- Pay
- Not stated by the employer.
- Skill demand
- Customer service82%Microsoft Office13%Excel11%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
At Amazon, we aim to be Earth’s most customer-centric company. As a Delivery Station Customer Service Associate, you will enhance the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time. You will connect customers with experts for accurate package information.
Key Responsibilities
- Communicate directly with customers in-person, via phone, and email.
- Empathize with and prioritize customer needs.
- Uphold company values and respect every customer.
- Resolve issues and set appropriate expectations with customers.
- Clearly understand and respond appropriately to customer issues.
- Compose grammatically correct, concise, and accurate written responses.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make quick and effective decisions on behalf of the customer.
- Work a flexible Full-Time schedule (40+ hours per week).
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in environments with varying and potentially loud noise levels (hearing protection provided).
- Work in environments where temperatures may vary due to outside weather conditions and are not controlled.
- Inform delivery partners when customers need to reschedule deliveries.
- Resolve delivery issues immediately to ensure a positive customer experience.
Requirements & Tech Stack
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Experience working with computer and web-based tools.
Qualifications
- High school or equivalent.
- Experience in Customer Service.
Preferred Qualifications:
- Bachelor's degree or equivalent.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience with written and verbal communication and presentation.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.