Intern

CONFIGURATIONS ANALYST I

Key Responsibilities

• Generating Scripts
• Writing Cosmos SQL API Queries
• Accommodating client requirements in code
• Building logic
• Building and testing product configurations for all products, including surveys, care plans, and research projects
• Building rules within the product configuration program, in coordination with the content development team
• Monitoring and testing the accuracy of product configurations
• Developing product codes and ensuring integration with applicable healthcare code sets across all product lines
• Reviewing, creating, and incorporating policies and procedures to implement coding best practices
• Making recommendations to management on product needs to achieve strategic objectives
• Resolving client configuration issues
• Ensuring proper supporting documentation and maintaining files for all configuration tasks
• Identifying and seeking approval for key actions necessary to remediate all problems/issues
• Making recommendations to management on steps to ensure product is delivered on schedule and within specifications
• Understanding project impact to existing and required workflow
• Identifying configuration risks and creating risk mitigation plans when necessary
• Resolving configuration-related support tickets received from clients within defined SLA
• Taking day-to-day responsibility for resolving issues through CRM tool
• Understanding and executing agreed processes for implementing fixes/changes
• Providing regular client and internal communication on assigned activity and incidents, highlighting any issues that might impact delivery in defined timescales to Team Leader/Support Manager

Requirements & Tech Stack

• MS Office Suite proficiency
• Experience managing complex spreadsheets
• Strong technical aptitude with an understanding of databases
• Familiarity with relational and non-relational databases
• Familiarity with rules engines
• Knowledge of JSON handling
• Knowledge of Cosmos

Qualifications

• BE/BCA/BCS or equivalent
• 0-1 years of experience working on clinical IT projects
• Strong analytical and logical skills
• Knowledge of clinical workflow in shared clinical decision making
• Understanding of project reporting cycles, status reports, and metrics