Customer Service Representative

About the Role

OGUD Services LLP is seeking a full-time, on-site Customer Service Representative based in Mylapore. This role involves handling customer interactions across various channels to provide reliable, high-quality support.

Key Responsibilities

• Handle incoming and outgoing customer interactions via phone, email, and other channels.
• Address customer inquiries and resolve issues.
• Provide accurate information about services.
• Document customer interactions and update records.
• Escalate complex concerns to appropriate teams.
• Follow defined processes and maintain service quality standards.
• Support continuous improvement in customer experience.
• Collaborate with internal teams for timely resolution and clear communication.

Requirements & Tech Stack

• Proficiency with basic computer applications and customer support tools.
• Prior experience with CRM systems is an advantage.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Skills related to enhancing Customer Experience and maintaining high Customer Satisfaction.
• Experience working as a Customer Service Representative or in similar customer-focused roles.
• Excellent verbal and written communication skills, with the ability to listen actively and respond clearly.
• Problem-solving abilities, attention to detail, and the capacity to handle multiple tasks efficiently.
• A customer-centric attitude, professionalism, and the ability to work effectively in an on-site team environment.
• Relevant education (such as a diploma or bachelor’s degree) and prior experience in customer service or related fields are beneficial.