Marketing Associate

About the Role

11 Ouest is a creative agency focused on helping brands communicate and connect through storytelling, branding, strategies, and content. We are seeking a Marketing Associate (Client Servicing / Account Manager) to join our team.

Key Responsibilities

• Act as the primary point of contact for assigned clients, building strong and lasting relationships.
• Understand client briefs, business goals, and brand requirements, and translate them clearly for internal teams.
• Coordinate with creative, design, content, and strategy teams to ensure timely and high-quality delivery.
• Manage project timelines, content calendars, and deliverables across multiple clients simultaneously.
• Prepare and present proposals, campaign decks, performance reports, and status updates for clients.
• Conduct market, competitor, and trend research to support campaign ideas and client strategy.
• Handle client feedback and revisions professionally, ensuring smooth and efficient turnaround.
• Identify opportunities to upsell or expand services for existing clients, in coordination with leadership.
• Track campaign performance and share insights and recommendations to improve results.
• Maintain confidentiality of client information and handle sensitive matters with professionalism.
• Perform other client servicing tasks and ad-hoc projects as assigned.

Requirements & Tech Stack

• Proven experience in client servicing, account management, or a marketing role at an agency is highly desirable.
• Exceptional organisational skills with the ability to handle multiple clients and prioritise effectively.
• Strong written and verbal communication skills, with excellent attention to detail.
• Good understanding of digital marketing, social media, and branding fundamentals.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other relevant tools such as Canva.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Proactive and resourceful mindset with the ability to anticipate client needs and take initiative.
• Strong interpersonal and negotiation skills, with the ability to build relationships and communicate effectively at all levels.
• Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities.

Qualifications

• Bachelor’s degree in marketing, business, mass communication, or a related field is preferred.

Note: Compensation is ₹3 to ₹3.6 LPA, based on experience and skill set.