Area Support I Representative, Washington DC

About the Role

This position is responsible for prompt delivery of various on-site work assignments, providing customer service and ensuring customer satisfaction. It requires flexibility to provide coverage at multiple sites throughout the region.

Key Responsibilities

• Promptly inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via email, phone, text, and verbally.
• Contribute to the creation of the Site Procedure Guide to properly record account processes.
• Provide site coverage as needed, requiring flexibility to change schedule/location at a moment's notice.
• Collaborate with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Specific Area Responsibilities may include

• Copy/Print Production/Copy Center:
• Prompt and accurate reproduction of all print requests.
• Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
• Receive, log, deliver, and track all activity for reporting.
• Respond to customer requests.
• Perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Perform daily convenience care functions as needed.
• Mail/Courier Services:
• Prompt and accurate receiving, sorting, delivery, pick up, and processing of courier items, interoffice mail, newspapers, magazines, and USPS mail.
• Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver, and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Reception/Office Services:
• Perform general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into a computer.
• Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.
• File Room/Records File Services:
• Ensure all filing assignments from the current and previous day have been filed.
• Create, maintain, update, and monitor files, file databases, and file rooms.
• Coordinate special projects and other functions assigned by client contact and Site Manager.
• Ensure all file rooms are intact at all times.
• Device Maintenance:
• Ensure customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
• Follow daily, established maintenance processes and procedures.
• Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
• Evaluate equipment issues and notify the service department if unable to resolve.
• Deliver paper.
• Assist end-users with basic equipment functionality.
• Record meter reads.
• Maintain service activity reports.
• Monitor supplies and restock inventory.
• Shipping/Receiving:
• Ship and receive incoming and outgoing packages, materials, parts, or products, and verify and maintain records of all shipments.
• Receive shipments, count pieces, retain shipment paperwork, follow delivery schedules for incoming shipments, and secure customer signatures.
• Operate shipping/receiving equipment, respond to customer requests, perform data entry, and maintain inventory.
• Inventory Services:
• Process and monitor all inventory movement within assigned responsibilities, locations, and organizations.
• Analyze ongoing inventory activity.
• Assist in identifying slow-moving and obsolete inventory or when inventory levels are low.
• Monitor and communicate inventory status.
• Initiate, conduct, and report on physical inventories.

Requirements & Tech Stack

• Basic computer skills/technical knowledge.
• Must be willing to learn new skills and interact with new teams on a regular basis.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Less than one year of related experience.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT (Overtime) as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter customer premises.
• May require driving between multiple client locations; may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Anticipated hourly rate: $17.95 to $23.37/ hr.