Customer Success Associate

About the Role

Join Lumos Learning as a Customer Success Associate Intern to help customers maximize their use of our educational technology products. You will work with customers, understand their needs, guide them through their product journey, and ensure a smooth and valuable experience. You will also collaborate with different teams, gain exposure to customer relationship management, and learn how businesses build long-term customer relationships.

Key Responsibilities

• Help new customers get started with products through onboarding, guidance, and training.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Understand customer requirements, address concerns, and coordinate with internal teams for solutions.
• Track customer engagement and product usage to identify improvement opportunities.
• Support customer retention and renewal activities by ensuring continued value from products.
• Collect customer feedback and share insights with relevant teams for overall experience improvement.
• Assist in preparing customer reports, reviewing account performance, and identifying growth opportunities.

Requirements & Tech Stack

• Basic knowledge of MS Excel, Google Sheets, and other MS Office/Google Workspace tools.
• Familiarity with CRM tools is an added advantage.

Qualifications

• Graduates or final-year students from BBA, B.Com, BBM, BCA, BA or other non-engineering backgrounds.
• Good spoken and written English communication skills.
• People who enjoy interacting with customers and building professional relationships.
• Good problem-solving, organizational, and analytical skills.
• A proactive attitude, willingness to learn, and ability to work collaboratively.

Internship Details

• Duration: First 2 months.
• Stipend: 20,000 per month.
• Location: Bangalore.
• Opportunity to transition into a full-time role based on performance and business requirements.