Rooms, Leader in Development

About the Role

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers within the Rooms division. The program involves dedicating 40 hours per week to working within the department and 10 hours per week to completing Learning Commitments.

Key Responsibilities

• Learn and perform all aspects of Front Office and Housekeeping operations.
• Oversee staff performance and take corrective actions.
• Manage scheduling of staff.
• Maintain accurate payroll records.
• Conduct cleaning and inspecting guest rooms.
• Respond to guest requests and complaints.
• Monitor product inventory and order additional products.
• Participate in interviewing and selection of staff.
• Follow up on established training steps.
• Handle guest comments and complaints to ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensure all Front Office and Housekeeping operations are performed according to Omni Hotels standards.
• Meet with Division head weekly.
• Meet with Director of Human Resources each month.
• Meet with corporate mentor bi-monthly.

Requirements & Tech Stack

• Must be willing to work 50 hours per week with a flexible schedule.
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role.

Qualifications

• An Associate’s degree or higher is required, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience is preferred.
• Previous experience in a hotel or a related field is preferred.
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality.
• Projects enthusiasm, professionalism and a positive attitude at all times.
• Pays precise attention to detail, order and cleanliness.
• Has outstanding written and verbal communication skills, and exceptional phone manner.
• Able to adapt in a fast-paced, constantly changing environment within a dynamic work schedule.