Customer Service Engineer

About the Role

Customer Service Engineer at STATFIELD INDIA.

Key Responsibilities

• Perform servicing, testing, and repairing of products.
• Attend service calls at customer sites, diagnose issues, and ensure timely resolution.
• Maintain proper documentation of service reports, call logs, and feedback forms.
• Handle service inventory, tools, and calibration equipment responsibly.
• Coordinate with the design, production, and quality teams for complex troubleshooting.

Requirements & Tech Stack

• Willingness to travel to customer locations across India.
• Capable of working effectively both independently and as part of a team.
• Proficient in reading and interpreting circuit diagrams, technical manuals, and schematics.
• Good communication skill.

Qualifications

• Diploma/ITI/BE/B Tech – Mechanical / Electrical.