Trust & Safety New Associate

About the Role

Accenture is a global professional services company. The Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and improve businesses for platform companies. The Trust & Safety team is an important line of defense, improving the quality and safety of online content while gaining hands-on job experience. They test, evaluate, and challenge AI systems and platforms to improve content integrity, quality, and safety, including generative AI.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation - Content Moderation
• Tools and channels for content review and classification.
• Ability to work with and potentially be exposed to objectionable or disturbing content.
• Active participation in Accenture's well-being support program.

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region to be supported.