Platform Software Engineer 2

About Oracle

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

About the Role

Delivers routine and some non-routine platform work under moderate supervision, including minor enhancements to shared services, SDKs, or integration adapters. Troubleshoots standard issues across components using established playbooks, helping maintain reliability and backward compatibility. Monitors and analyzes platform API/SDK usage for a subsystem; proposes small improvements to observability and resilience. Updates migration notes and reference implementations within defined guidelines.

Key Responsibilities

• Platform Software Development:
• Deliver minor enhancements to shared services, integration adapters, or SDK surfaces within defined guardrails.
• Apply compatibility/versioning rules during fixes and minor rollouts to protect downstream teams.
• Propose small observability/resilience improvements based on API/SDK usage signals for a subsystem.
• Software Development and Coding - Design, Testing, and Optimization:
• Contribute to designing software solutions and analyze requirements to achieve business and operational goals, with limited guidance.
• Adhere to all phases of the software development lifecycle.
• Apply working knowledge to develop and review code for new software features and enhancements following design specifications and develop documents to clarify software design and code.
• Conduct debugging and troubleshooting to identify and fix simple and moderately complex software issues.
• Develop fixes for identified issues.
• Implement software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks.
• Support the implementation of standard and non-standard performance profiling and optimization of coding.
• Troubleshoot and resolve standard and non-standard issues related to API functionality and integration.
• Implement standard and non-standard API versioning, lifecycle, and interoperability strategies.
• Issue/Defect Collaboration - Software Products Support:
• Collaborate with own team and begin to network outside of team to understand customer issues and align solutions.
• Provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.
• Assist peers to advocate for customers' interests and suggest product enhancements based on feedback.
• Influence efforts to ensure customer satisfaction through timely resolution of issues and effective communication.
• Utilize working knowledge to implement customer issue and/or defect handling and training processes, with some guidance.
• Collaborate with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
• Practices and Standards Compliance - Security and Compliance:
• Begin to collaborate with the team to establish and follow development practices and coding standards.
• Assist in ensuring code quality and adherence to broad acceptance criteria during development.
• Demonstrate working knowledge of industry best practices and apply them to software development processes.
• Assist in implementing secure coding practices to prevent security vulnerabilities.
• Development Operations - System Maintenance:
• Perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance.
• Assist in driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
• Planning & Execution:
• Track timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements.
• Prioritize and adjust work as resources or timelines change, with some guidance.
• Collaboration & Partnership:
• Collaborate within a team to better understand expectations and achieve shared objectives.
• Leverage a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.
• Actively listen and ask questions to enhance collaboration.
• Problem Solving:
• Identify and address issues, escalating problems to senior staff as needed in accordance with standard procedures.
• Compile and review data and/or information from multiple sources to troubleshoot standard and non-standard errors.
• Continuous Learning:
• Seek opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.
• Utilize feedback and training to improve skills.
• Participate in a culture of continuous learning and knowledge sharing.
• Continuous Improvement:
• Implement updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.
• Contribute to ideation for future process improvements.

Requirements & Tech Stack

• Platform work under moderate supervision
• Minor enhancements to shared services, SDKs, or integration adapters
• Troubleshoot standard issues using established playbooks
• Monitor and analyze platform API/SDK usage
• Update migration notes and reference implementations
• Software Development Lifecycle adherence
• Debugging and troubleshooting
• Software testing (e.g., functional testing)
• API versioning and lifecycle strategies
• Collaboration with team members and networking outside of team
• Provide technical guidance and support to customers
• Advocate for customers' interests
• Customer issue and/or defect handling
• Follow development practices and coding standards
• Ensure code quality
• Industry best practices
• Secure coding practices
• Periodic system maintenance and testing
• Driving improvements, automation, testing, and debugging of systems
• Tracking timelines
• Prioritizing and adjusting work
• Building partnerships
• Escalating problems
• Compiling and reviewing data for troubleshooting
• Gaining knowledge and learning new skills/tools
• Utilizing feedback and training
• Implementing updates to processes, protocols, and workflows

Qualifications

• Working knowledge to develop and review code for new software features and enhancements.
• Working knowledge to implement customer issue and/or defect handling and training processes.
• Working knowledge of industry best practices.