Mission Operations Engineer, USMC

About the Role

Anduril Industries is a defense technology company transforming U.S. and allied military capabilities with advanced technology. The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of customer accounts, working across product, engineering, sales, and logistics teams. Mission Operations Engineers own customer relationships, develop, plan, and deploy Anduril products in support of their missions.

Key Responsibilities

• Orchestrate the deployment of Anduril products, including leading the planning and deployment of hardware and software in support of customer missions.
• Deploy products to the field, train end users, and ensure high performance.
• Improve user experience and evolve operational tactics and techniques by monitoring customer interaction with products.
• Address issues with product teams on behalf of customers.
• Meet commercial targets that drive top-line growth through customer success.
• Establish trust-based partnerships with customers to solve immediate problems and foresee future opportunities.
• Articulate Anduril’s value proposition and impact to customers from executive to end-user levels.
• Understand customer mission challenges and represent the customer in shaping products with Anduril engineers.
• Collaborate with business development, engineering, product, logistics, finance, legal, contracting, technical operations, and other teams.

What You'll Do

• Serve in a customer-facing Account Manager capacity, working directly with the United States Marine Corps to develop and deploy Anduril integrated hardware-software C2 products to meet customer and operational needs.
• Own the delivery of contract deliverables, including developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
• Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril C2 products during training, exercises, and normal use.
• Provide input to program and engineering teams to drive the development of product features and configurations that enhance user workflows and employment of Anduril C2 products.
• Support engagement with other service components, Geographic Combatant Commands, and Government organizations to integrate Anduril products laterally across United States Armed Forces customers.
• Develop and contribute to a streamlined user feedback and engagement system, including issue tracking, training sessions, refreshers, and preparation for large-scale exercises and events.

Requirements & Tech Stack

• Experience in program management and product deployment roles.
• Exceptional interpersonal and stakeholder management skills.
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments.
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications.
• Strong aptitude for problem-solving in unstructured situations at the interface of hardware, software, and networking.
• Ability to drive challenging and vague technical problems to clarity and resolution.
• Willing to travel as necessary (25-50%).
• Secret Clearance or above required.

Preferred Qualifications

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles.
• Experience and familiarity with USMC intelligence, operational planning, targeting, and fires systems and workflows.
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles.