Outreach Executive

About the Role

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health, with the goal of having those individuals become patients. The OE will work closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth locally in their assigned territory.

Key Responsibilities

• Sales
• Generating leads by effectively engaging the Medicare senior community through event execution and local community outreach.
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
• Prospecting and cold calling to prospects & new leads assigned.
• Nurturing prospective patients and prospecting for new patients with an ambitious mentality via email, phone, and networking.
• Collaborating with Community Relationship Managers (CRMs), other OEs, and Outreach Managers/Directors to drive lead generation with local community members or Insurance Agents (IAs).
• Relationship Management
• Maintaining consistent touchpoints with prospects to continuously engage them and drive new patient growth in the assigned territory.
• Capturing and recording customer information and sales activity into customer relationship management (CRM) system and other business systems.
• Acting as a point of contact for the clinical team/center team if center staff have any questions about the patient.
• Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with the prospect to understand the concern or directing the prospect or patient to another Oak Street employee.
• Other duties as assigned.

Requirements & Tech Stack

• Sales and/or healthcare experience a plus.
• US work authorization.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).

Qualifications

• Ability to quickly connect and influence the right people.
• Comfortable with navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Team player and contributor to the overall effectiveness of the team.

Anticipated Weekly Hours: 40

Time Type: Full time

Typical Pay Range: $18.50 - $35.29 per hour (base hourly rate or base annual full-time salary)

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay.

This full-time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs (based on eligibility).