Customer Support Intern

About the Role

TalentGum is seeking a proactive and enthusiastic Customer Support Intern to assist the support team in handling day-to-day customer interactions and operations. This internship is ideal for candidates who want hands-on experience in customer support, communication, and process coordination in a fast-growing EdTech environment.

Key Responsibilities

• Handle 75–80 customer support tickets daily, including email, chat, and phone call interactions, while maintaining high service quality and response standards.
• Accurately document customer interactions, follow up on open cases, and maintain detailed records within CRM systems.
• Work comfortably in a fast-paced environment with defined productivity and quality targets.

Requirements & Tech Stack

• Excel
• CRM platforms (working knowledge is an added advantage)
• CRM or ticketing tools (familiarity/basic knowledge is a plus)

Qualifications

• Graduate / Final-year student / Freshers can apply
• Strong verbal and written communication skills
• Customer-first mindset and willingness to learn
• Good problem-solving and multitasking abilities
• Attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Empathy in communication

What You’ll Gain

• Monthly stipend: ₹5,000 – ₹7,000 (based on skills, performance, and availability)
• Certificate of completion
• Hands-on learning and mentorship from industry professionals
• Opportunity for full-time conversion based on performance