BPO Customer Service Trainee
Konverge Technologies
Mumbai, Maharashtra, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Diploma
- Must know
- Customer serviceLead generationTroubleshooting
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service76%Troubleshooting9%Lead generation7%of 107 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
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Job Title: BPO Customer Service Trainee
Company: Konverge Technologies
Location: Maharashtra
About the Role
This entry-level position is ideal for freshers or candidates with a diploma who are eager to start their career in the customer service sector. As a BPO Customer Service Trainee, you will play a crucial role in providing exceptional service to our clients and customers, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities
- Handle inbound and outbound calls, addressing customer inquiries and providing solutions in a timely manner.
- Assist customers with product information, order processing, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Participate in training sessions to enhance product knowledge and customer service skills.
Requirements & Tech Stack
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with customer service software.
- A positive attitude and a willingness to learn.
- Team player with a customer-centric approach.
Qualifications
- Fresher or limited experience.
- Diploma holders are encouraged to apply.