Client Service Associate (Class of 2027)

About the Role

Guidepoint is seeking Client Service Associates to join their team. This is a fast-paced, commercial role focused on providing premium client service and execution. Associates will connect businesses with expertise to drive critical decisions, research unfamiliar markets, identify and engage leading experts, and respond to evolving client needs. The role involves significant phone work, with success measured by preparation, insightful questioning, identifying opportunities, and client satisfaction. Associates will support clients across financial services, consulting, healthcare, and corporate markets, with opportunities for increased responsibility and client ownership as skills develop.

Key Responsibilities

• Understand client business questions, research markets, and identify relevant experts.
• Lead cold outreach and phone conversations with senior professionals, build rapport, handle objections, and secure their participation in client consultations.
• Manage search results, test new approaches, contribute ideas, and ensure client outcomes.
• Handle multiple urgent requests simultaneously with speed, accuracy, and attention to detail.
• Utilize AI-enabled, agentic research tools to advance work, direct workflows with clear logic, evaluate results, identify gaps, and apply human judgment.
• Learn client priorities and build trust to foster lasting relationships and future business.

Requirements & Tech Stack

• Authorization to work in the United States without current or future employer-sponsored visa sponsorship.
• Guidepoint does not provide visa sponsorship for this role.
• Use of Guidepoint’s AI-enabled, agentic research tools.

Qualifications

• A bachelor's degree.
• Evidence of achievement through work, internships, leadership, athletics, or other demanding commitments.
• Relevant studies in Finance, Economics, or related fields are beneficial.
• Demonstrated commercial drive and results across academic backgrounds are valued.
• Driven: Competitive, goal-motivated, and energized by the link between performance, commercial impact, and earning potential.
• Accountable: Prepares for conversations, follows through, and finds alternative solutions when first approaches fail.
• Curious: Eager to understand business and market dynamics, translating research into stronger ideas and client results.
• Attentive: Listens to client objectives and invests in relationships beyond individual transactions.
• Relentless: Comfortable making calls, engaging senior professionals, and persevering through rejection.

Compensation and Career Growth

• Annual base salary: $60,000.
• Eligible for a yearly performance bonus of up to $4,000.
• Potential advancement to Client Service Manager through sustained results and professional readiness.
• High-performing associates may be fast-tracked and eligible for monthly commission on applicable client-facing project work.

Benefits

• 15 days of PTO, 10 paid holidays, and sick leave.
• Medical, dental, and vision coverage, plus additional insurance and wellness benefits.
• 401(k) with a company match of up to 10% of employee contributions.
• Commuter benefits, office events, and other employee programs.

Interview Process

• Initial conversation with Talent Acquisition.
• Interview with hiring manager(s).
• Mock assessment.
• Timed simulated client request project.
• On-site interview with team members.
• Final decision and feedback.