Operations Supervisor

About the Role

At CVS Health, we are dedicated to shaping a more connected, convenient, and compassionate health experience. As an Operations Supervisor, you will be a key leader supporting the store management team in planning and driving store execution and performance, while fostering consumer loyalty through excellent customer service. You will lead the store and supervisory staff in the absence of a manager, ensuring smooth operations and completion of opening and closing procedures.

Key Responsibilities

• Management
• Work effectively with store management and store crews.
• Supervise the store’s crew by assigning, directing, and following up on all activities.
• Effectively communicate information to and from store management and crews.
• Customer Service
• Assist customers with their questions, problems, and complaints.
• Promote the CVS customer service culture (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues personalized customer service feedback and coaching.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation
• Price merchandise.
• Stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution of display, and maintenance of off-shelf merchandise.

Requirements & Tech Stack

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed.
• Ability to respond to urgent issues at the store when they arise.

Qualifications

• High School Diploma or Equivalent preferred but not required.
• Preferred: Experience as a retail supervisor.