Operations Intern

About the Role

ExtraPe is an affiliate marketing platform. We are looking for a responsible and detail-oriented Operations Intern to manage daily website operations, handle customer queries, and ensure smooth business operations.

Location

Dwarka Sector 17, Delhi

Job Type

Full-time

Salary

₹15,000 – ₹30,000 per month

Key Responsibilities

• Manage daily website operations and ensure smooth functioning of the platform.
• Handle customer queries through calls, WhatsApp, and email.
• Assist users with registration, login, affiliate links, commissions, and account-related issues.
• Handle payment discrepancies, extra payment queries, refund requests, and transaction follow-ups.
• Coordinate with accounts and technical teams to resolve customer issues.
• Monitor affiliate links, deals, orders, and commission-related queries.
• Maintain customer records, operational reports, and follow-up sheets.
• Ensure timely resolution of queries and maintain good customer relationships.
• Support daily operations and improve work processes.

Requirements & Tech Stack

• Good communication and customer-handling skills.
• Basic knowledge of website operations and online platforms.
• Understanding of payments, refunds, and transaction tracking.
• Basic knowledge of MS Excel, Google Sheets, and email communication.
• Good problem-solving, coordination, and multitasking abilities.
• Knowledge of e-commerce and affiliate marketing is an added advantage.

Qualifications

• Freshers and experienced candidates with relevant skills can apply.

Benefits

• Learning opportunities and career growth.