Pharmacy Technician / Pharm Tech Apprenticeship

About The Role

Walgreens is transforming pharmacy technician roles to be more patient-centric. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will interact directly with customers, build patient relationships, and utilize the latest technology. This program is recognized by ASHP & Department of Labor, offering an "earn while you learn" approach to guide you towards becoming a PTCB Certified Pharmacy Technician.

Key Responsibilities

• Assists the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with Company policies and procedures.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• If PTCB certified, assists with and coaches pharmacy technicians and cashiers in the operation of pharmacy systems and cash registers.
• Engages customers and patients by greeting them, offering assistance with products and services, and resolving issues to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Develops strong relationships with valuable customers.
• Under pharmacist supervision, assists in the practice of pharmacy, in accordance with state, federal, and company policy.
• Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Enters patient and drug information into pharmacy systems, ensuring accuracy.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine, and checking for possible interactions.
• Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies regarding pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
• Registers all related sales on assigned cash register, collects and handles cash.
• Assists customers in locating products in the OTC aisle.
• Handles telephone calls that do not require the pharmacist's personal attention, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party program prescription services and performs other clerical duties.
• Assists and supports the Pharmacy Department with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples, and other clinical services as required.
• Assists pharmacy staff in coordinating clinical services, Walgreens healthcare clinics, and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
• Ensures the Pharmacy Department is stocked with adequate supplies and is clean, neat, and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state required certification/registration.
• Attends training requested by Manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Requirements & Tech Stack

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evening and weekend hours.

Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.