Client Onboard Analyst 1

About the Role

• Trainee professional role.
• Requires a good knowledge of the range of processes, procedures, and systems for assigned tasks.
• Requires a basic understanding of underlying concepts and principles.
• Good understanding of how the team interacts with others to accomplish objectives.
• Makes evaluative judgments based on the analysis of factual information.
• Expected to resolve problems by identifying and selecting solutions through acquired technical experience, guided by precedents.
• Must be able to exchange information concisely and logically, sensitive to audience diversity.
• Limited but direct impact on the business through the quality of tasks/services provided.
• Impact restricted to own job.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context.
• Appropriately assess risk when business decisions are made, considering the firm's reputation, safeguarding Citigroup, clients, and assets.
• Drive compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment.
• Manage and report control issues with transparency.

Key Responsibilities

• Processes client requests related to system set up, including signatories' updates and documentation lodgment.
• Cooperates with internal partners to perform systems maintenance based on documentation for account opening and maintenance.
• Responds to client and internal inquiries.
• Prepares documentation for archiving.
• Applies appropriate bank's regulations while processing requests.
• Stays up to date with current procedures, internal rules, external regulations, and changes.
• Documents operation procedure updates.
• Processes client instructions ensuring highest accuracy and effectiveness, adhering to deadlines.
• Verifies and authorizes data entered in systems.
• Ensures all queries are dealt with efficiently and in a timely manner.
• Escalates urgent/risk issues through appropriate channels.
• Cooperates with and supports other teams/employees upon supervisor's instruction, including potential movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors (e.g., participation in trainings, projects, conference calls, systems' testing).
• Ensures high levels of client satisfaction through strong product, process, and client knowledge.
• Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes.
• Supports Manager with the quality assurance process.
• Performs within departmental procedures and compliance standards to minimize losses.
• Responsible for coordination of projects around internal processes.
• Participates in user acceptance testing of new systems.
• Effective execution of day-to-day responsibilities and any other work instructed by supervisor.

Requirements & Tech Stack

• Excel
• Word

Qualifications

• Bachelor’s/University degree or equivalent experience.
• Knowledge of bank products in the scope of opening and maintaining bank accounts.
• Customer communication experience (internal/external).
• Knowledge on the field of finances and banking.
• Good PC skills.
• Fluent in both written and spoken English.
• Proficient knowledge of English (written and spoken).
• Previous experience in financial services preferred.
• Flexibility
• Team spirit
• Loyalty
• High attention to detail.
• Ability to work under pressure and meet deadlines.