AR Caller/Senior AR Caller

Job Title: AR Caller / Senior AR Caller

Role & Responsibilities

• Handle US Healthcare Accounts Receivable (AR) and denial management processes.
• Perform end-to-end denial management, from identifying denial reasons to resolution and follow-up.
• Analyze denied and rejected claims and determine the appropriate action for resolution.
• Contact insurance companies through calls and portals to verify claim status and resolve outstanding claims.
• Follow up on unpaid, underpaid, and denied claims within the required timelines.
• Work on Hospital Billing (HB) and/or Physician Billing (PB) accounts.
• Identify the root cause of denials and take corrective actions to prevent recurring denials.
• Review EOBs/ERAs and understand denial and payment details.
• Maintain accurate documentation of claim follow-ups and actions taken.
• Meet defined productivity, quality, and collection targets.
• Escalate complex issues and aging accounts to the appropriate team when required.
• Ensure timely resolution of outstanding accounts while maintaining process quality.

Requirements & Tech Stack

• US Healthcare AR
• AR Calling
• Denial Management
• End-to-End Denial Management
• Hospital Billing (HB)
• Physician Billing (PB)
• Claims Follow-up
• Insurance Follow-up
• EOB
• ERA
• Denial Resolution
• Medical Billing
• Accounts Receivable

Qualifications

• Minimum 1 year of experience in US Healthcare AR / AR Calling / Denial Management.
• Candidates with end-to-end denial management experience are preferred.
• Experience in HB (Hospital Billing) and/or PB (Physician Billing).
• Good knowledge of US healthcare insurance, claims, denials, EOB/ERA, and AR follow-up.
• Good communication and analytical skills.
• Ability to meet productivity and quality targets.
• Immediate joiners preferred.
• Any Degree required (Chennai).