Patient Services Representative

About the Role

The Patient Services Representative acts as the welcoming committee and liaison for patients, facilitating communication between patients, doctors, clinical staff, administrative staff, insurance companies, and the Central Billing department.

Key Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts prior to appointments and complete them upon patient arrival.
• Efficiently process patients through check-out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office, properly communicating delays.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

Requirements & Tech Stack

• EHR system knowledge.
• Ability to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of work assigned.
• Typing and manual dexterity.

Qualifications

• Prior office experience is beneficial, but not required.
• Comprehensive training program provided.
• Positive attitude.
• Patient-focused experience.