Senior Associate

About the Role

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a US Payroll ADP Senior Associate, you will support payroll operations within our People Operations team, focusing on payroll administration, employee records, inquiries, and process execution across the employee lifecycle. As a Senior Associate, you will analyze complex issues, build meaningful client connections, guide junior team members, and develop your technical skills while navigating changing priorities and delivering work that aligns with business needs within our Managed Services practice.

Key Responsibilities

• Managing US payroll operations in ADP, including recurring processing, payroll adjustments, and payroll cycle tracking
• Reviewing employee pay data, time records, and payroll inputs for accuracy before processing
• Resolving payroll inquiries and escalating complex issues in line with HR service delivery protocols
• Interpreting payroll policies, labor laws, and employment procedures to support compliant transactions
• Maintaining employee records and documentation with careful attention to data integrity and confidentiality
• Coordinating payroll issue resolution across HR operations, finance, and vendor support teams
• Analyzing payroll discrepancies, identifying root causes, and recommending process improvements
• Supporting employee lifecycle transactions such as onboarding, changes, and terminations as they affect payroll
• Monitoring service metrics and recurring trends to improve payroll delivery and reduce processing errors

Requirements & Tech Stack

• ADP payroll systems
• English (oral and written proficiency)

Qualifications

• At least a Bachelor's degree
• At least 2 years of experience
• Experience supporting payroll operations or human resources service delivery
• Familiarity with ADP payroll systems and employee data management
• Using data and metrics to inform process improvement recommendations
• Applying critical thinking to payroll issues and process documentation
• Communicating with clients and adapting to changing priorities

Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field.