Process Associate

About the Role

The Process Associate is a full-time, on-site role based in the Mohali district. This role focuses on supporting end-to-end medical billing processes.

Key Responsibilities

• Data entry of patient demographics.
• Performing eligibility verification.
• Conducting prior authorization checks.
• Executing claims submission activities.
• Tracking and following up on pending claims.
• Assisting in denial management.
• Coordinating with accounts receivable teams to ensure timely collections.
• Posting accurate payments.
• Maintaining detailed records.
• Adhering to standardized workflows.
• Following company guidelines for quality, compliance, and information security.
• Communicating with internal teams and clients as needed to resolve queries, clarify billing information, and contribute to process improvements.

Requirements & Tech Stack

• Proficiency with computers and office productivity tools.
• Experience with medical billing software is an advantage.
• Familiarity with Business Process Outsourcing (BPO) environments or similar process-driven operations.

Qualifications

• Strong analytical skills to review billing data, identify discrepancies, and support denial management and process optimization.
• Customer service skills to handle inquiries professionally, support client needs, and maintain positive working relationships.
• Effective communication skills, including clear written and verbal communication.
• Basic understanding of finance concepts related to billing, payments, and accounts receivable processes.
• Attention to detail and accuracy in data entry, documentation, and compliance with HIPAA and company policies.
• Ability to work on-site in Mohali district.
• Ability to manage time effectively.
• Ability to perform in a structured, target-driven setting.
• Relevant education in commerce, healthcare administration, or a related field is preferred.
• Prior experience in medical billing or healthcare processes is a plus.